Responsible for administering the day-to-day activities of the dental front desk and office, including but not limited to: maintenance of the records of patients, scheduling of patients, accounts receivable, and maintaining appearance and order of dental office. Additional duties include the following:

• Administer day-to-day operations of dental office
• Open and close dental office according to office protocol
• Review the office for a neat, professional appearance and make necessary changes
• Check the daily schedule for accuracy and post it in all treatment rooms
• Answer and respond to telephone calls with professionalism
• Ensure that HIPAA Notice of Privacy Practices Notice is on display
• Ensure all COVID-19 related safety protocols are followed, including patient screening, disinfecting, and PPE requirements
• Greet and welcome patients and visitors to the practice
• Check in patients according to office protocol, verifying and updating patient information
• Confirm the next day’s appointments according to protocol and patient preferences
• Make follow-up appointments as needed
• Gather and accurately record insurance information from patients
• Record chart entries from phone or in-person conversations when appropriate
• See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
• Assure that every patient’s HIPAA forms and consent forms are signed and up to date.
• Accurately file patient information
• Help to update patient records will up-to-date insurance information
• Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor

Basic Qualifications

• High school diploma or equivalent
• Legible handwriting
• Proficiency using MS Excel, MS Word, and e-mail

Interpersonal Skills & Abilities

• Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
• Effective verbal skills
• Team player
• Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
• Customer service or patient relations experience
• Quick response/accurate data entry
• Able to communicate all concerns to the Practice Manager

To be at the top of our list, you will also have the following preferred qualifications:

• Experience using the Eaglesoft software application for all scheduling and charting activities
• Professional office experience

If this sounds like a perfect opportunity, we want to hear from you. Please send your resume and cover letter to info@wegrowsmiles.com right away or submit the contact form below.

Growing Smiles LLC is an Equal Opportunity Employer.